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communication

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CNS conditions

First prescriptions for Parkinson's disease

This module supports pharmacists when consulting with patients who have been prescribed Parkinson's medication for the first time.

04 May 2022 , 20 Min Module

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Practice

Consultations about first prescriptions

This module supports pharmacists when consulting with patients prescribed a medicine for the first time.

16 Mar 2022 , 20 Min Module

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Leadership skills for new managers

This CPD module focuses on the key leadership skills for new managers, although experienced managers could use it for self-reflection.

07 Jan 2022 , 60 Min Module

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Positive look is key to being heard

Make the most of customer interactions with this CPD module.

01 Dec 2021 , 60 Min Module

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Using feedback to improve performance

Constructive feedback can be important in improving team morale, find out more with this CPD module.

03 Nov 2021 , 60 Min Module

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People skills

The art of listening

Effective listening is a key skill for everyone working in pharmacy, find out more with this CPD module.

06 Sep 2021 , 60 Min Module

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The A word

Public and political awareness of autism is high, so it’s a good time for pharmacy teams to consider what they can do to help.

13 Jun 2018 , 4 Min Article

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Business environment

Developing leadership skills

This CPD module explains why leadership is important and describes the attributes of a good leader

17 May 2016 , 900 Min Module

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Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations. 

10 Dec 2015 , 900 Min Module

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Customer service

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers. 

18 Nov 2015 , 900 Min Module

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Better consultation skills

Improved product knowledge and communication skills will lead to better outcomes in patient consultations 

04 Nov 2015 , 900 Min Module

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Questions: open or closed?

This service excellence module focuses on using your professional judgement to know whether to ask open or closed questions, including scenario-based learning. 

23 Sep 2015 , 900 Min Module

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Customer service

The art of listening

This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication. 

16 Sep 2015 , 900 Min Module

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Business environment

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

06 Aug 2015 , 900 Min Module

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Recommend or refer?

This module focuses on using your professional judgement to know when to recommend a product or to refer to the pharmacist.

17 Jul 2015 , 900 Min Module

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Customer service

Getting the most out of WWHAM

This Professional Assistant: Service Excellence module focuses on the WWHAM questions.

25 Jun 2015 , 5 Min Module

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