Assess your pharmacy
Assess your pharmacy
Based on the information you have seen so far, take the time to walk around your pharmacy and think about how satisfied your customers would be in relation to the following areas:
Advice Impartial expert advice
Range of services Do customers know what services you offer and how to access them? How do these compare to other local pharmacies?
Range of products Does what you stock fit with your local demographic and customer needs? Are the benefits of your back wall range clearly signed? Are products easy to find?
Availability Easy access to products and pharmacy staff
Now that you have finished this module, think about your next steps. How can you use this information as part of your revalidation?
Reference: 1. Pharmacy Back Wall Research, Bayer Consumer Health, 2019