CUSTOMER SCENARIO 2
LOOKING FOR OTC OPTIONS
A customer tells you they have previously been prescribed esomeprazole by their GP, which helped relieve their heartburn and acid reflux symptoms. The customer explains that their symptoms have returned but they've run out of esomeprazole. They ask if you can recommend an alternative that they can buy at the pharmacy?
WHAT TO THINK ABOUT
- Raising awareness of the availability of esomeprazole OTC for short-term treatment
- Guardium Acid Reflux Control is an OTC treatment containing esomeprazole which can be taken once a day for up to 2 weeks
- Using this opportunity to remind the customer of the lifestyle measures to help relieve symptoms.
LIFESTYLE MEASURES THAT CAN HELP RELIEVE SYMPTOMS INCLUDE:4
- Eating healthier food
- Avoiding spicy and fatty foods
- Avoiding large meals before bedtime
- Avoiding fizzy drinks, coffee, chocolate and alcohol
- Eating slowly
- Eating smaller portions
- Trying to lose weight if they are overweight
- Cutting down/stopping smoking.
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