Using body language effectively
Using body language effectively
Now that you know about the product and the consultation, this section offers advice on how to make your customers feel more at ease.
Body language and tone of voice are important to consider when having conversations about ED. Remember that your customers may feel self-conscious or embarrassed, so part of your role is to make them feel welcome and put them at ease. Positive body language is a part of this process. See below for some 'Do's and Don'ts':
Facial expression 
Eye contact 
Open posture 
Body language 
Do
smile and show empathy and interest. Having the head slightly tilted shows interest.
Don't
frown, or look embarrassed or awkward
Do
maintain eye contact
Don't
stare, or be wide-eyed, which can make someone feel uncomfortable
Do
have an open posture
Don't
cross your arms, which can look defensive
And remember, don't turn away from your customer as you will appear uninterested. Face them and demonstrate that you are listening by nodding your head and using the same language and phrases as your customer.
