close

Log in

Access to premium content is restricted to healthcare professionals / registered members. Login with your email address to continue.

Forgot Your Password?

Don't have an account? Sign up

This site is intended for Healthcare Professionals only

module menu icon

Make it Count: Team Member version

Pharmacy under pressure

Customers are changing

Why is this important for your pharmacy?

Customer choice

Maximising value

Customer consultations

Customer first

Creating a good impression

Making recommendations

Adding value in practice

Summary and reflection

We welcome your feedback

module menu icon Customer consultations

Keep going!  (0% complete)

quiz close icon

module menu icon Customer consultations

Customer consultations

In the following animations, you will see Janice, a medicines counter assistant, carrying out three different customer consultations. Think about the following questions as you watch each scenario:

  • What type of customer is Janice dealing with - an anxious investor or assured quick-fixer?
  • Is she asking the right questions?
  • How effectively do you think Janice meets the customer's needs?
  • What would you do differently?

Click each video to play.

play
Scenario 1: Questioning technique
play
Scenario 2: Understanding health concerns
play
Scenario 3: Request for a branded product
Feminax Ultra (P) (Naproxen 250mg)
Click here for SPC
Canesten Thrush Duo Oral capsule and external cream (P) (150mg fluconazole oral capsule, 2% clotrimazole external cream).
Click here for SPC

Make it Count: Team Member version

Continue Module
Change privacy settings