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Make it Count: Team Member version
Pharmacy under pressure
Customers are changing
Why is this important for your pharmacy?
Customer choice
Maximising value
Customer consultations
Customer first
Creating a good impression
Making recommendations
Adding value in practice
Summary and reflection
We welcome your feedback
Customer consultations
Well done, you’re getting there.
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Customer consultations
In the following animations, you will see Janice, a medicines counter assistant, carrying out three different customer consultations. Think about the following questions as you watch each scenario:
Click each video to play.
Don’t worry, you can come back and finish the assessment in your own time.
