A picture of QI culture
- Patient centredness
Patients are at the centre of everything your team does and are considered important partners in their care.
Staff continually strive to see things through the eyes of the patient.
- Belief in human potential
An improvement culture values people and encourages their professional and personal development
Employees are involved in decision making because those at the front line often have the best and most intimate knowledge of problems.
- Improvement and innovation encouraged
The saying; 'if it ain't broke, don't fix it'; does not apply.
People are encouraged and enabled to improve services and experimentation and flexibility are valued.
- Recognition of the value of learning
People are encouraged to be proactive problem solvers and learners.
Evidence from a variety of sources is used to guide clinical practice. Knowledge is shared throughout the team.
- Effective team working
No individual or profession dominates quality improvement approaches.
People work together for the benefit of patients.
- Communication
People are kept in the loop on important decisions.
How these decisions have been made is clearly communicated to everyone.
- Honesty and trust
Activities to support quality improvement will be appreciated and valued by colleagues and managers.
In turn, managers must be able to trust that employees will make best use of their time, space and resources given to them. Without trust, no improvement can take place.