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module menu icon Tips for embedding and sustaining change

  1. Organisations are made up of individuals and we all respond to change differently. Some people like to move towards pleasure and others to move away from pain. Know your team and what motivates and inspires you.
  2. Bring to life the compelling rationale for the change you wish to drive through. A compelling vision can either represent the dire consequences of failing to act, or a sufficiently exciting and motivating future state, but preferably the latter.
  3. A vision alone is not sufficient to capture the hearts and minds of everyone, but it is a good start. People must be able to make the link with what is important to them personally.
  4. The change must be driven top-down and bottom-up. The old adage of leading from the front is true but, for change to really stick, it must be driven throughout your business.
  5. Identify the individuals in your team who are ‘on side’ and can champion the change from the bottom up and inside out. These individuals must still be supported by great leadership.
  6. Your approach to embedding change must be holistic and systemic; consider all the things that might contribute to success or derail you, and put in contingencies.
  7. Be rigorous in implementing the basics well – objectives, recruitment, promotion, incentives and training.
  8. Focus should be on changing actual behaviours, not just rhetoric and enthusiasm. It is much more effective to change what we can see, and we can see how people behave.
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