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9. Help your team think and feel differently about what they do. Focus on what you want people to be ‘doing’ and how you wish to see them behaving, and you have a greater chance of success.

10. Be prepared to be flexible. Very few programmes for change end up exactly where they predicted at the outset, for many reasons. Ensure you check at intervals that enable you to see where progress is being made and where progress is not, so you can continue to adapt.

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