Community pharmacy has operated within the same capability framework for many years: a model of counter assistants, dispensers and technicians, plus usually one pharmacist.

However, this is changing as a supply plus service model is becoming more the norm and the team’s role is expanding to deliver a range of interventions to avoid services being log- jammed with the pharmacist.

A model where the dispensing service is led by a technician is normal within the hospital sector and is evolving within community pharmacy to release pharmacist capacity. In addition, roles such as non-pharmacist manager, retail operations manager and practice manager are emerging to further release the pharmacist to provide more clinical services.