Much is changing that impacts on pharmacy – the NHS, funding, regulatory requirements such as new GPhC standards, information governance, political and policy agendas, increased competition, technology, the list goes on ...

And in England, proposed funding cuts and other reforms further challenge the ability to respond to change. The only constant is change.

Yet it has never been more important to step back and examine what business you are in and why. There are many questions to ask. Successful businesses make plans, understand their strengths and weaknesses, and are flexible and responsive while sticking to a core proposition.