With year-on-year prescription growth and the demands of an ageing population, as well as the movement towards healthy living pharmacy status, it is important to understand your current volumes, staffing levels, services and customer numbers. You then need to look at possible future developments in pharmacy in general, your own business, and the locality you operate in.

What changes could there be before your next refit? It’s impossible to allow for them all, but anticipating growth will ensure your investment keeps pace with changes to your business and the market it operates in.

Each pharmacy caters for a range of different customers and it is important that your new design appeals to these audiences and meets their requirements.

Firstly, do you have the appropriate facilities to offer your customers a comfortable journey through your pharmacy? That may be space for a pushchair, disabled access, or fixtures offering a range to suit multiple customer needs.