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Customer care Merchandising Sales Stock CPD modules Management Modules Latest
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Visual merchandising - a silent sales tool

Visual merchandising has the potential to positively and negatively affect sales. How much time and energy do you dedicate to making your pharmacy aesthetically appealing to your audience?

21 Jun 2020 , 4 Min Module

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Catching up on missed sales

To a consumer it's just a nuisance. To a retailer, unmet demand is lost business

07 Aug 2019 , 2 Min Article

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Selling in the pharmacy

How to balance commercial enterprise with proper and correct care.

09 Jul 2017 , 900 Min Module

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Assessing the benefits of a pharmacy refit

One year on from a major refit of the pharmacy, the team reviews the impact of the changes and the latest business performance

02 Mar 2017 , 2 Min Article

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Time is money – the value of an hour

This pharmacy looked to understand the value of their time and where time was best spent

 

25 Jan 2017 , 2 Min Article

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How to build customer trust

Building trust and loyalty is most often the result of sustained positive customer experiences delivered by all the pharmacy team

05 Oct 2016 , 3 Min Article

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Efficiency

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

17 Aug 2016 , 900 Min Module

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Driving sales to keep profit on track

Achieve retail success by following a few simple steps to improve your offer

27 Jul 2016 , 3 Min Article

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Build customer relationships

Warman-Freed Pharmacy looks for customer loyalty and developing a strategy that rewards both the customer and the pharmacy

17 Jul 2016 , 2 Min Article

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Understanding customers makes business sense

Understanding customers by putting yourself in their shoes ensures your healthcare and retail offerings are aligned with their needs.

13 May 2016 , 2 Min Article

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Leadership

Thinking of making a sale?

What happens if you agree to sell your pharmacy lease, and your landlord insists that you are a guarantor for the buyer?

16 Feb 2016 , 1 Min Article

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Legal

Guarding against uninsured damage

What happens if a leasehold pharmacy is damaged or destroyed by an uninsured risk?

28 Jan 2016 , 1 Min Article

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