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Retail & merchandising

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Visual merchandising - a silent sales tool

Visual merchandising has the potential to positively and negatively affect sales. How much time and energy do you dedicate to making your pharmacy aesthetically appealing to your audience?

22 Jun 2020 , 4 Min Module

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Selling in the pharmacy

How to balance commercial enterprise with proper and correct care.

10 Jul 2017 , 900 Min Module

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Efficiency

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

09 Aug 2016 , 900 Min Module

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Customer service

Meeting customers' needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

31 May 2016 , 900 Min Module

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Customer service

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

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