900 Min
In Practice
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This Service Excellence module is about difficult customers. It will consider the communication skills and strategies you need to deal with angry or unhappy customers.
Objectives
After reading this module you should:
- Understand the best way to navigate difficult situations with customers
- Be aware of the types of things you should say and do to resolve such situations.
About this module
This module is suitable for all members of the pharmacy team who wish to increase their knowledge of communication skills. This module has been endorsed with the NPA’s Training Seal as suitable for use by pharmacy teams as part of their ongoing learning.
Download
Click here to download a PDF of the module as it appeared in print. You can still use your online learning log to record your learning outcomes and impact on your practice.
