01: Who is the medicine for?

Some customers will be more at risk of complications or adverse drug reactions than others. You may need to refer the following people to the pharmacist:

• Children under 12 years
• Pregnant or breastfeeding women
• Customers on prescription medication or who have a long-term condition.

02: What are the symptoms?

Someone in severe pain, who has a recurring problem or who is bleeding may need to be referred to the pharmacist. You may also need to ask the customer a few more questions to get all the necessary information. For example, where is the rash? Or are the symptoms worse in the evening?

03: How long have you had the symptoms?

Many minor ailments clear up within a few days, so anyone who has had symptoms for more than several days may need to speak to the pharmacist.