Self-reflection and feedback
A lack of understanding of the “how” and “what” to delegate will result in the wrong activities being delegated to the wrong employees.
One study found that pharmacists are concerned about accountability for delegated tasks, especially in terms of accuracy and checking of dispensed medicines. The study concluded that pharmacists’ reluctance to delegate must be addressed and may be helped by better insight into their own practice via self-reflection and employee feedback. The study also highlighted the need for greater clarity of legal accountability in the context of delegation.3
Pause to reflect
• Identify two activities that you could delegate to other colleagues within your workplace
• Using the skill/will matrix (figure 2, below), assess the readiness of each of your employees to take on the activities
• How many employees are located within the “delegate” box? Do you need to develop individual will and skill?