P = being professional
Professionalism encompasses all the core technical skills and personal values that define the character and potential of your pharmacy and you as a leader. It is as much about being consistent, fair and patient-focused as it is about having a high degree of technical skill and clinical knowledge.
Key behaviours which describe this dimension include:
- Learning and fully understanding the business and the factors – external and internal – that influence it
- Focusing on personal leadership development needs and making this a priority
- Being loyal and reliable
- Mastering core technical skills and the ability to see beyond just the pharmacy
- Showing honesty and integrity
- Being a role model for core values.