It should be no surprise that the UK pharmacy contracts contain, in one way or another, requirements for reviewing and feeding back on staff performance. Positive examples of behaviours that support use of the 3T model, and which demonstrate its elements, include:

• Management by walking about, including just asking questions and listening
• Morning huddles that keep people informed about what is going on and the focus for the day ahead
• Fortnightly team meetings
• Monthly one-to-one meetings
• Quarterly ‘have your say’ questionnaires.

Practical examples of how leaders can demonstrate their trust include:

• Encouraging a no-blame culture
• Using job descriptions that define limits, but permit an appropriate degree of autonomy and freedom.

Research has found that, in most cases, people prefer a personal rather than a process-driven approach to saying ‘thank you’. However, much of the importance attached to a gesture of appreciation concerns its timing, its relationship to the event concerned and how genuine the thanks are when they are given.

While the 3T model provides an insight into what can be done in simple terms to become a more inspirational leader, let’s use a different model to define a process for developing ourselves as leaders.