All the members of a team are different, have different priorities and work in different ways. But are you unhappy with the conduct of a member of your team? Here’s what to do

Regardless of how much time and resource you invest in trying to recruit the best employees, inevitably one or more of them will prove to be difficult to manage. Lawyers often hear managers talking about a difficult employee, but that can encompass many things: from an employee who has a poor attitude towards work and/or their colleagues to an act of misconduct.

Inevitably, a difficult employee can take up a disproportionate amount of management time and will divert time and resources from where they are needed most. However, ignoring the conduct of such a person is rarely an option. If allowed to continue, their behaviour will usually worsen over time and can often have a negative impact on other employees. It is not unheard of for a business to lose a valued member of staff because they could no longer tolerate working with a particular individual.

As a manager and pharmacy owner, you need to be clear as to the standard of behaviour you expect from your employees and be prepared to take action if they fail to meet that standard.