In People & team training

Follow this topic

Bookmark

Record learning outcomes

Training your team and ensuring everyone’s knowledge is up-to-date are important CPD triggers for you. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: The menopause

This Train Your Team checklist provides support and information to run a team training session on helping customers cope with tiredness and fatigue. This content can also be used for your own CPD.

Reflection

• Can my staff identify the common and less common menopausal symptoms?
• Does my team have the confidence to deal with women suffering from menopausal symptoms in a sensitive manner?
• Do we counsel on self-help measures for the menopause?
• Have I read the menopausal guidance published by NICE?

Training checklist

Ensure support staff understand the following key points:

• The changes that occur in the body to cause the menopause
• Symptoms of the menopause
• Lifestyle issues that can make symptoms worse
• Health risks associated with early menopause
• Self-help measures for women during menopause
• The value of complementary therapies for menopausal symptoms
• Benefits and risks of HRT
• Where to signpost women for additional resources
• When to refer customers to the pharmacist.

Action. I will:

• Ensure that the pharmacy team is confident and sensitive when dealing with customers who may be suffering from menopausal symptoms
• Ensure they can offer these women re-assurance and information on effective self-help measures
• Train my pharmacy assistants to ensure that they can meet the points in this training checklist.

Practice point:

• Do you keep any information on the menopause in the pharmacy? Have a look at: https://thebms.org.uk/publications/factsheets. Which of these could be useful for your customers?
• How long should women use contraception after the menopause? What advice would you give? See: nhs.uk/Conditions/contraception-guide/Pages/menopause-contraceptive-pill.aspx