During the follow-up meeting, aim to present the patient services that you provide. Again, the PSNC website provides an excellent presentation that can be used and adapted if needed.

Ask if you and your staff can shadow the practice staff, and invite practice staff to do the same in your pharmacy. Any quick wins and suggestions for improvement should be encouraged. For example, many reception staff know little about the benefits of the EPS tracker website.

Arguably, the single biggest benefit you can provide to a practice is to support electronic repeat dispensing (eRD, see panel to right). Most are sold on the benefits, but do not have the confidence or the support of pharmacy to implement this. NHS Digital has a useful tool to determine the benefits of repeat dispensing for practices. The average practice saves 80 minutes per day with eRD prescriptions. NHS Digital provides a raft of information to support community pharmacy in setting up eRD.