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Record learning outcomes

Training your team and ensuring everyone’s knowledge is up-to-date are important CPD triggers for you. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: Bladder weakness

This Train Your Team checklist provides support and information to run a team training session on bladder weakness. This content can also be used for your own CPD.

Reflection

• Does every member of the pharmacy team feel confident talking to patients about bladder weakness?
• Am I aware of the terms of service and remuneration for incontinence products prescribed on the NHS?
• Am I comfortable with my knowledge about medication used for the treatment of urinary incontinence? Can I provide information on appropriate use, cautions, contraindications and interactions to prescribers and patients?
• Do I know which medicines can cause urinary frequency and increase the risk of urinary incontinence?
• Do we stock an appropriate range of incontinence lines, including bladder weakness products? Can my staff explain how these products should be used?

Training checklist

• Ensure support staff understand the following key points:
• Bladder weakness tends to be a taboo subject, which should be dealt with sensitively and discretely
• The possible causes of bladder weakness and therefore the customers who could experience it
• There are several types of bladder weakness
• The types of bladder weakness products available and how to use them
• The indications for OTC tamsulosin
• Appropriate lifestyle advice
• When to refer customers to the pharmacist.

Action. I will:

• Update my knowledge of bladder weakness and its management
• Reassess my and my staff’s management of people seeking to buy female sanitary products
• Raise awareness of this condition by displaying appropriate leaflets and literature in the pharmacy
• Find out where my nearest NHS continence service is
• Train my pharmacy assistants to ensure that they can meet the points in this training checklist.