There are a few basic and common sense steps to achieving a motivated workforce. Many of you will be using some of these steps on a daily basis. However, to truly motivate your employees, you should be using all steps to deliver the best bottom line in your business.

10 steps to a motivated workforce are:

• Match skills with the correct job. Avoid conflicting responsibilities
• Create and communicate the direction of the pharmacy business
• Understand and appreciate differing work personalities and behaviours
• Create challenging work, delegate responsibility and avoid micro-management
• Listen to your staff; show respect
• Recognise and reward achievement
• Encourage personal development and growth in line with the business
• Manage your team well. Respect is not given
• Lead through change and difficult times
• Be fair at all times.