Actively listening to your employees' ideas and perceptions of the pharmacy is a critical element of business development. This also demonstrates that you actually value their input. Quite often you will find an idea that will grow your business.

The pharmacy workplace is a busy environment and it is strongly recommended that you hold a team meeting every two to three months outside hours. Arranging the meeting off-site does produce a different dynamic and employees will be more open to discussion.

Recognise and reward

Recognition is not just about financial reward. It is essential that you do have the basics correct. How many times do you personally thank staff for their contribution?

As owners or managers we are often so busy just trying to get through the day that we forget the simple things like 'thank you'. Feeling unappreciated breeds discontentment and employees will not engage fully with the business.