Yes, we are busy and the pharmacy workload is increasing all the time. Yes, government demands more and more from pharmacy and, yes, remuneration is a constant battle. None of these issues are very motivational are they? In fact, one could feel very depressed by simply listing them. And there lies the crux of the matter €“ if we as managers carry such negativity into the workplace we will find numerous reasons to not motivate our staff.

Nobody responds well to doom and gloom and nor will your staff. Of course the issues will continue to exist: this is the real world. However, as the leader of your business, you need to consider how you can engage with your staff to enhance productivity and results.

Motivation naturally flows from a good leader. Either, you choose to motivate your workforce and environment or your business will simply 'wither and die'. Even maintaining the status quo is equivalent to business suicide.