The quality that people tend to value most in their leaders is the ability to motivate others. In order to do that, leaders need to fundamentally understand their people and what drives them. There is also the implicit need for a healthy level of self-understanding and self- awareness from anyone in a leadership position.

Fundamental behaviours that describe effective leaders in this area are:

• Supporting others while providing an appropriate level of challenge and developmental stretch
• Recognising that leadership is a team game not an individual event
• Building commitment and engagement through the 3T model
• Building strong networks outside the pharmacy with GPs and local organisations
• Forming a strong team focused on the well described goals of the business.

P = be positive

Enthusiasm and a positive attitude is infectious. So is negativity. Leaders who remain positive and focused in the face of change and adversity act as strong role models for their people.

Fundamental behaviours in this area include:

• Having drive and ambition
• Self-awareness and the ability to be adaptable
• Finding solutions not problems
• Embracing change as an opportunity
• Managing conflict and disagreements well
• Communicating well and articulating a positive future for the profession and the business.