Further analysis of the research shows that there are six essential components to 'inspirational leadership'. Leaders who have them:

• Genuinely care about their people, and demonstrate it clearly
• Involve everybody
• Show appreciation
• Ensure that as far as possible work is fun and made meaningful
• Show real trust and demonstrate their own trustworthiness
• Listen.

Based on these findings, a basic model, which we will call the 3T model, can be developed. The 3Ts stand for:

• Talk €“ Listen and keep in touch
• Trust €“ Show trust in people and demonstrate your own trustworthiness
• Thank €“ Show thanks and appreciation.

The pharmacy contract in England and Wales has a requirement within the clinical governance element for a method of reviewing and feeding back on staff performance.

• Some further positive examples to demonstrate this element of the model are:
• Management by walking about, just asking questions and listening
• Fortnightly team meetings
• Monthly one-to-one meetings
• Quarterly have your say questionnaire
• Morning huddle to keep people informed about focus for the day and what is going on.