People & team training

Gastrointestinal

Reflux

Update your understanding about reflux and provide reassurance and advice to parents.

13 Nov 2023 , 5 Min Module

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Management problem solving

Do you delegate responsibly?

Delegation is a critical leadership skill, yet so many managers fail to delegate responsibly.

18 Jun 2020 , 5 Min Module

Management problem solving

Building resilience in the workplace

With the current challenges in mind, here, with some minor adaptations, is a module on personal resilience from 2016.

18 Jun 2020 , 4 Min Module

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Business environment

Creating inspiring leadership

Leadership is no longer the preserve of the few – it is an essential role in business that can be learned by those at all levels to use in a range of different situations.

16 Jun 2020 , 4 Min Module

People skills

Balancing workload and wellbeing

Health and public sector workers report the highest rates of work-related stress. With increasing workload and expanding roles, how often do you review personal and workplace wellbeing?

17 Jan 2020 , 3600 Min Module

Leadership

Managing change effectively

Change is constant, but how much time do you spend planning and managing it? Do you adapt to change, or transition to it?

12 Sep 2019 , 5 Min Module

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Becoming a mentor

This module introduces mentoring as a concept and describes its importance as an effective way of supporting learning

02 Mar 2018 , 900 Min Module

Partnerships with general practice

Collaborate with general practice to forge long-term and patient-centric relationships

19 Feb 2018 , 900 Min Module

When patients complain

It is an unusual pharmacy that has never had to respond toÂ a patient complaint. Whatâ€™s the best approach to this?

17 Aug 2017 , 900 Min Module

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Could I be a mentor?

With peer support a concept gaining attention in pharmacy, how does mentoring work and what skills are needed?

10 Jul 2017 , 900 Min Module

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Managing problems and making good decisions

How do you know that you are making the right decisions?

06 Jul 2017 , 900 Min Module

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Clinical services

Public health awareness campaigns with impact

How do you run an effective health awareness campaign?

01 Jun 2017 , 900 Min Module

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Using patient-friendly language

Why you may need to improve your communication skills and the benefits to patient care

09 Mar 2017 , 900 Min Module

Body language and self-confidence

The body language that you display tells people as much as the words you speak

08 Feb 2017 , 900 Min Module

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Skills

Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

19 Jan 2017 , 900 Min Module

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Meeting targets and objectives

Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan

01 Nov 2016 , 900 Min Module

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