Scenario
Mary, 56, comes into the pharmacy complaining of a headache. She says she’s been suffering a lot recently and asks if there’s anything you can do to help.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.