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Scenario

Graham, 55, comes into the pharmacy with a sore knee. He thinks he’s strained it whilst running and is wondering if this is something he should go to the GP for.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.

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