When to refer

Some customers will need to be referred to the pharmacist for further advice. This includes customers who: 

• Have not had hayfever before
• Are pregnant or breastfeeding
• Are taking other medication
• Also suffer from asthma
• Have unsuccessfully tried an OTC treatment or are suffering unwanted side-effects
• Report wheezing, breathlessness, or a feeling of tightness in their chest
• Report sinus pain, headache, or a yellow/green nasal discharge. 

Signposting

For more information, you can:

• Use your Counter Intelligence Plus training guide
• Visit the NHS website
• Check up on the pollen forecast
• Visit the Allergy UK website 
• Read about hayfever treatments via Asthma UK
• See what ENT UK has to say about hayfever