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Scenario

15-year-old Julia comes into the pharmacy concerned that her skin is breaking out it spots. She’s worried that people at school will start making mean comments, so she asks if you can recommend a suitable treatment.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.

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