Scenario
Zoe comes into the pharmacy looking worried and asking for advice. She says that there has been an outbreak of head lice in her daughter’s school and she wants to prevent her getting an infection.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
