Scenario
Maureen comes into the pharmacy and after scanning the shelves for a while, sheepishly comes to speak to you. She says she’s had a relapse and started smoking again. Maureen is embarrassed and wonders if you can help.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. You can discuss this with your team and your pharmacist.
