Scenario
Robert comes into the pharmacy and explains that he’s experiencing pain around his breastbone which gets worse when he lays down. He is generally fit and healthy so can’t work out what’s wrong.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. You can discuss this with your team and your pharmacist.
