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Gerrard, who is in his 30s, says he has moved house recently which required a lot of heavy lifting and since then he has started to have some bleeding when he goes to the toilet.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. You can discuss this with your team and your pharmacist.

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