Scenario
Hayley, 34, comes into the pharmacy and asks for a word about a problem she’s got on her foot. It’s a patch of skin that’s got black dots on it and it’s quite uncomfortable when she walks. She wants to know if there’s anything she can do about it.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
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