Scenario
Anthea comes into the pharmacy as she’s run out of hydrocortisone cream and has some flea bites on her ankle. After asking some more questions, she tells you that her dog has got fleas and she doesn’t know what to do as she can’t take time off work to take him to the vet.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
