Theresa, 49, says she’s heard that women are at risk of developing osteoporosis, particularly after the menopause. She explains that her mother suffered badly from osteoporosis and she asks if there’s anything she can do to reduce her risk of developing the condition as she approaches the menopause.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.