Erica, 42, tells you that her gums sometimes bleed slightly when she brushes her teeth. She asks if there is something that can help.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.