Hayley comes into the pharmacy with her husband Dan and asks for a quiet word. She explains that she found out she was pregant a few weeks ago and she’s feeling really tired. She’s only eight weeks and hasn’t told anyone yet. Hayley asks if there’s anything she can do to perk herself up so that people don’t start cottoning on to her pregnancy this early.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.