If you're leading this month's training session, ensure that your team members understand their specific roles and are confident in playing their part. Here are some pointers to maximise your training time:

• What are the most common women's health complaints you come across in your pharmacy? Is the pharmacy fully equipped to deal with these, both in terms of staff knowledge and products stocked?
• In what kind of scenarios can you could talk about women's health with customers? How would you broach this sensitive subject?
• Get your team to look at the products for women's health stocked in your pharmacy. How well do they understand the products and how they are used?
• Can the team think of ways to improve the merchandising of the fixtures?
• Get your team to think about the different ways to get information about women's health across to customers. What resources are available to pass onto customers to take away and read in their own time? Gather these together so they're on hand when needed.