When to refer
You should refer a customer to the pharmacist if they have:
- Persistent dry eye symptoms not helped by OTC products
- Prolonged, unexplained tearing
- Conjunctivitis that persists for longer than two weeks
- Eye pain, especially if it’s accompanied by redness
- Sensitivity to light or seeing halos around lights
- Sudden changes in vision
- Any eye injury
- A foreign body in the eye that can’t be removed. You should also refer infants and any customer who has diabetes.
Signposting:
- Use your Counter Intelligence Plus training guide
- Visit NHS Choices
- Visit The Eyecare Trust
- Learn about events happening during National Eye Health Week, 21-27 September, 2015. Visit Vision Matters.