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Mrs Owusu is in her mid 50s. She asks to have a private chat in the consultation room. She wants to ask about products for vaginal discomfort.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.

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