Reassure the customer that fleas are a common problem affecting cats and dogs and that they can be managed with OTC products and prevented with regular treatment

There are products such as Frontline Plus that kills fleas and ticks on pets – always ensure the correct product is given according to the species and weight of the pet.

Explain that flea infestations can be dangerous and she should see the vet immediately

Flea infestations are common and can be resolved following your advice and using products purchased OTC in the pharmacy such as Frontline Plus.

Tell her not to worry as the problem will quickly resolve itself

A flea infestation will not go away without appropriate treatment on the animal such as Frontline Plus. In addition the home will harbour eggs, larvae and pupae. It is important to treat the home by vacuuming, washing the pet's bedding and spraying with a household flea spray such as Frontline HomeGard.

Recommend she uses Frontline Plus just on her cat for a couple of months without asking any further questions

To manage an infestation she should treat all cats and dogs in the household with Frontline Plus every four weeks for at least three months to kill adult fleas and prevent the development of eggs and larvae – plus other measures to treat the home.

Ask her some more questions regarding the weight, age and health of both her dog and cat

This will help you select the most appropriate product and correct weight range for the pets.