Scenario
Harriet, a regular customer, comes up to the counter and asks you to recommend something for her daughter Emma, who is three years old. She has developed a fever and has a runny nose.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. You can discuss this with your team and your pharmacist.
