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Emily, 26, was out training for a half marathon two days ago when she misjudged her footing and fell, twisting her ankle. It’s painful, swollen and slightly bruised. She explains that she’s keen to get back to training as soon as possible as her race is in just a few weeks time.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.

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