Alexandra says she has been experiencing hot flushes for a few weeks now, and they are starting to interfere with her sleep so she wants to find out what she can do to manage them. Her friend has suggested she goes to the GP but she thought she'd ask at the pharmacy first.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.