The ears can be affected by a number of problems, including infections and build up of earwax. It is important to ask questions and check for any signs that would need referral when discussing ear problems, but there are many products available OTC to help customers. 

Ear wax

Ear wax (cerumen) is produced in the ear canal to protect it from dust, water and foreign particles. It usually moves along the ear canal (jaw movement helps this process) then dries up and falls out. However, if this doesn’t happen and it builds up, ear wax can affect hearing or cause pain. If it stops a doctor from seeing into the ear properly, it can also prevent a proper diagnosis of another problem. 

A build-up of ear wax is more common in older people and in those who naturally produce too much of the substance. Other people may have a narrow ear canal, making blockages more common, or produce wax that is dry or hard (e.g. if they have eczema). Customers who wear hearing aids or use cotton buds in their ears may be affected by ear wax blockages too. A build up of excess ear wax can result in symptoms such as:

• Pain in the ear
• Decreased hearing
• A sensation of having a blocked ear
• Temporary deafness after being exposed to water (e.g. after a bath or swimming)
• Dizziness.