Scenario
Priti is concerned about her hearing. She has noticed that she can’t quite catch what people are saying and that her ears feel blocked. She uses earplugs when she goes swimming to protect her ears and also at night to help her sleep. She hasn’t had this problem before.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. You can discuss this with your team and your pharmacist.
