Working with other healthcare professionals and patients

Three NICE guidelines were published in the past year that aim to develop how pharmacists work with others:

• A shared decision-making guideline (NG197)⁵ covers how to make shared decision-making part of everyday care in all healthcare settings. It promotes ways for healthcare professionals and people (including carers and families) using services to work together to make decisions about treatment and care. It includes recommendations on training, communicating risks, benefits and consequences, using decision aids, and how to embed shared decision-making at every level, including practice. Techniques such as 'teach back', 'three talk model', 'chunk and check' are explored. 
• The Patient experience in adult NHS services guideline (CG138)⁶ has been updated. It covers the components of a good patient experience and aims to make sure that all adults using NHS services have the best possible experience of care. The update replaces several recommendations on shared decision-making and refers to the newly published guideline mentioned above.
• The NICE guideline on the experience of healthcare for babies, children and young people has also been updated and makes new recommendations on how it can be delivered.